Returns & Exchange
Returns & Exchanges
- Custom order items, including Furniture and Art
- Clearance Items (with prices ending in $.X7)
- Store Floor Models (Furniture, Lighting, Rugs, Mirrors, etc.)
- International orders
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@boast. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Handcrafted Items and Art
Handcrafted item is "one of kind" piece of art, these items are made by humans and not machinery.
VBōAST does its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery.
Delivery services are available within the United States. All merchandise must be paid in full prior to delivery. It is the customer's responsibility to inspect all items before signing the delivery acknowledgment form. Delivery fees are non-refundable.
Color & Finish
Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.
Customers are responsible for their space limitations. Please be conscious of passages that could cause delivery issues (e.g., stairwells, hallways, doorways, elevators, etc.).
Items such as Furniture, Rugs, Mirrors and Art are in most cases large and heavy and oversize charges can apply. This charge is listed on the item page and is in addition to regular delivery and processing charges. Oversize fees are not refundable.
Occasionally, our customers have requested to store their fulfilled VBōAST order in our facility until they are able to accept a delivery. While, we can accommodate these requests on a short-term basis, please be aware that any orders stored by VBōAST for more than 30 days are subject to a $150 monthly storage fee and can only be stored for up to 90 days. After 90 days, VBōAST will consider the items abandoned. VBōAST reserves the right to resell the items with no refund.
When accompanied by the original receipt or gift receipt and in its original packaging, regularly priced & sale merchandise can be exchanged or refunded within 30 days of purchase date. Return shipping fees will apply. Delivery and oversize fees are non-refundable. Original direct ship art is not returnable. Clearance items are not returnable. VBōAST reserves the right to refuse returns or exchanges that are not in as-new condition due to damage or misuse by the customer.
Sale and Clearance Merchandise
We cannot accept returns on any merchandise with prices ending $.X7 as these products are final sale clearance items.
How to make a non-Furniture return or exchange
- Complete the required information on the Return/Exchange Form, located on the back of the original packaging invoice.
- If you wish to make a return or an exchange please indicate the following: tell us the reason why, and let us know what item you now desire by telling us the SKU, product description, and price of the new item.
- Pack and seal your return securely in the original package if possible. Include the completed Return/Exchange Form. Packages must be returned prepaid. We recommend you insure all packages. VBōAST cannot accept C.O.D. deliveries.
- Eligible returns made without a receipt will be issued a VBōAST Gift Card for the current value of the returned item(s).
Mail your package to:
Attn: Return Center
729 George Street, Pen Argyl
Refunds or exchanges for returns will be processed when the item has been received in our warehouse. Upon return, your item will be inspected, and exchanges, credits or refunds will be issued for the purchase price. Please allow up to 2 to 3 weeks for your refund or exchange to process.
Refunds can be issued in the form of a gift card or processed back to the original method of payment. Original payments made by cash or check are refunded by company check from our corporate office within 2 to 3 weeks of the item being received in our warehouse.
Please feel free to contact Customer Service at email@example.com for questions and concerns regarding your order.
Credits to your charge card
Credit card and PayPal refunds will only be credited to the credit card or account used on the original purchase. It will take 2-3 weeks from the date that VBōAST has received your return for your account to be credited. If you made a purchase using a check or money order, your refund will arrive in 2-3 weeks of receipt of your return.